Thank you for shopping at fiablehome.com. If for any reason, you are not completely satisfied with your purchase, we (fiablehome.com / Fiable Brands Private Limited) invite you to review our policy on returns and refunds. The following terms are applicable for any products that you’ve purchased from us.

Period of Return / Exchange:

• We offer 7 days returns / exchange on our products from the date of delivery of the product. 

Return Policy:

We will accept return request based on following conditions:

• Product purchased from fiablehome.com only.
• Product must be in unused condition.
• Product must be in perfect resalable condition.
• The product must be in its original packaging along with all the contents inside the packaging.
• Product must not be a personalised / customized / engraved. 

Exclusions (Following products will not be returned / exchanged)

• Personalised / customized / engraved products.
• Products purchased on websites / apps other than fiablehome.in

Refunds / Exchange Policy:

• Once the return request is accepted by our support team, subject to the returns policy, you can exchange for another product of same amount or get store credit for same amount.
• If you opt for exchange - you can exchange for same or another product of the same value / price.

Cancellation Policy:

• In case you change your mind after placing your order, you can request for order cancellation until your order has been shipped / dispatched by us. 
• If your order has been already shipped / dispatched by us, we will not be able to accept any cancellation request. In this case you have the option to return the product once delivered, subject to our return policy. 
• Order for personalized products cannot be cancelled once placed as the processing starts immediately.
• Please contact our customer support with your cancellation request

Process of Returns / Exchange / Refunds:

• Contact our support via support@fiablehome.com or via our contact us page and raise a return / exchange request.
• Our support will verify / review order details and product condition and may ask you to share product photos and/or videos to do the same.